Privacy Policy

1. Who We Are (Data Controller)

This privacy policy applies to Sevana ("we", "us", or "our"), operating a 100% vegetarian restaurant in Eastcote, Greater London.

Registered Trading Address:
98 Field End Road, Eastcote, Pinner, HA5 1RL, Greater London, UK
Telephone: 020 3887 3211
Email: info@sevanarestaurant.com

2. Information We Collect

We may collect and process the following information:

• Table Reservation Data: Your full name, email address, contact telephone number, date & time of booking, number of guests, and any dietary preferences, allergen information, or seating notes provided voluntarily.
• Contact Inquiries: Any information submitted through our contact forms or when communicating with us via phone or email.
• Website Usage & Technical Data: Anonymized browsing details including device type, operating system, browser version, pages visited, and general geographic location (city level) collected through privacy-focused analytics to improve website performance.

3. How We Use Your Information & Lawful Basis

Under the UK General Data Protection Regulation (UK GDPR), we rely on the following lawful bases:

• Performance of a Contract: To confirm, administer, and fulfill your dining reservations and seat you promptly.
• Legitimate Interests: To respond to customer inquiries, maintain service quality, protect restaurant operations, and understand website traffic patterns.
• Consent: For non-essential cookies and analytics tracking where chosen via our cookie preferences banner.

4. Data Retention

We retain your table reservation records only for as long as necessary to facilitate your visit, resolve any post-visit inquiries or accounting requirements, and comply with UK statutory regulations (typically up to 12 months for dining records unless legal obligations require longer). Technical log data is automatically purged on a rolling cycle.

5. Sharing of Your Information

We strictly do not sell, rent, or trade your personal information to third-party marketing companies. We only disclose information with trusted third-party service providers who assist our operations under strict confidentiality contracts (e.g., our secure cloud hosting provider and transactional email/SMS service providers for booking notifications).

6. Cookies & Tracking Technologies

Our website uses small text files called cookies to ensure seamless navigation, remember your cookie preferences, and measure website engagement.

• Essential / Functional Cookies: Necessary for core website functions such as session management and reservation routing.
• Analytics Cookies / Telemetry: Anonymously measure page views, popular dishes viewed, and visitor journeys without recording personally identifiable profiles.

You can adjust or revoke your cookie choices at any time using our cookie settings banner or through your browser preferences.

7. Your Legal Rights (UK GDPR)

Under UK data protection laws, you possess the right to:

• Access: Request copies of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete information.
• Erasure ("Right to be Forgotten"): Request deletion of your personal records where no overriding legal requirement exists.
• Restriction & Objection: Object to or restrict certain processing activities.
• Data Portability: Request transfer of your data in a structured, machine-readable format.

To exercise any of these rights, please contact us in writing at info@sevanarestaurant.com or by post to our restaurant address. We will respond promptly within one calendar month.

8. Contact Us & Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us at info@sevanarestaurant.com.

You also have the right to lodge a complaint with the UK supervisory authority, the Information Commissioner's Office (ICO) at ico.org.uk.